Refund Policy

At TECHSTEP (SMC-PRIVATE) LIMITED, we are committed to delivering high-quality IT training and software development services. We value customer satisfaction and aim for transparency in our policies.

📚 Training Services (Online & Physical)

• Full Refund: Available if cancellation is requested at least 3 days before the course start date.
• Partial Refund: If requested within the first two classes, a 50% refund will be issued.
• No Refund: After two sessions or once full course content is accessed, no refund is applicable.
• Course Cancellation: If a course is cancelled by us, a full refund or batch transfer will be offered.

💻 Software Development & IT Services

• Advance Payments: Non-refundable once development work has started.
• Milestone Projects: Refunds only available for uninitiated or incomplete milestones.
• Dissatisfaction: Partial refund may be considered if dissatisfaction is reported at the prototype stage.
• Force Majeure: Delays due to uncontrollable events are reviewed case-by-case, but not guaranteed for refunds.

⚠️ Important Notes

• All refund requests must be sent via email to info@technstep.solutions.
• Approved refunds will be processed within 7–10 business days.
• Administrative or transaction charges may apply.